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Umrah Guide Kit
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Policies
Shipping Policy
Shipping Policy
The most of confirmed retail orders are processed within 1-2 business days.
Shipping Rates
Shipping rates are calculated based on your order's weight, size, and destination. You can view the shipping cost during the checkout process before completing your purchase.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's status and estimated delivery date.
Delivery Delays
At IQRA, we strive to deliver your orders within the specified timeframe. However, please be aware that unforeseen circumstances or external factors may occasionally cause delays. IQRA will not be held responsible for delivery delays resulting from circumstances beyond our reasonable control, such as severe weather conditions or natural disasters.
If you encounter significant delays or have concerns regarding your delivery, we encourage you to reach out to our customer support team. We are here to assist you and address any issues you may experience.
Incomplete or Incorrect Addresses
It is essential to provide accurate and complete shipping information during checkout. If an order is returned to us due to the customer's incomplete or incorrect address, additional shipping charges may apply for reshipment.
Questions and Contact Information
If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer support team at orders@iqra.org or 847-673-4072. We are here to help you with any shipping-related inquiries.
IQRA International Educational Foundation reserves the right to update or modify this shipping policy without prior notice. Please refer to our website or contact customer support for the most up-to-date policy information.
Return and Refund Policy
Return and Refund Policy
At IQRA' International Educational Foundation, we want to ensure your complete satisfaction with your purchase. If you are unsatisfied with your product, we offer a straightforward return and refund policy to make the process as smooth as possible. Please take a moment to review the following guidelines:
Returns Accepted for 30 Days
You have 30 calendar days from your purchase date to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Customer Provides Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item. IQRA International Educational Foundation is not responsible for items lost or damaged during the return process.
Restocking Fee
A 10% restocking fee for all returned items will be deducted from the refund. This fee helps cover the costs associated with processing and restocking returned products.
Exclusions
Please note that this return policy does not apply to final sale items. Last sale items are non-refundable and cannot be returned.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at orders@iqra.irg or 847-673-4072 to request a return authorization.
Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Our customer support team will provide further instructions and a return shipping address.
Refund Process
Once your returned item is received and inspected, we will send you an email notification to confirm the receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 1-2 business days.
Questions and Contact Information
If you have any questions about our return and refund policy, please contact our customer support team at orders@iqra.org or 847-673-4072.
IQRA International Educational Foundation reserves the right to update or modify this return and refund policy without prior notice. Please refer to our website or contact customer support for the most up-to-date policy information.
Privacy Policy
Privacy Policy
Introduction
Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. By using our website, you agree to the terms outlined in this policy.
Information We Collect:
Personal Information:
- When you register for an account or interact with our website, we may collect personal information such as your name, email address, and any other information you voluntarily provide.
Automatically Collected Information:
- We may gather information about your use of our website, including your IP address, browser type, operating system, and referring URLs.
Use of Information
We use the collected information for the following purposes:
- To provide and maintain our services.
- To improve and personalize your experience on our website.
- To send you updates, newsletters, or promotional materials.
- To respond to your inquiries and provide customer support.
- To monitor and analyze usage patterns to enhance our website's functionality and performance.
Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity on our website. You can control cookies through your browser settings, but please note that disabling them may affect your experience on our site.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Choices
You can review, update, or delete your personal information by accessing your account settings. You may also opt out of receiving promotional emails by following the instructions provided in each email.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at orders@iqra.org.
Thank you for trusting iqrabookcenter.com with your information.
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